case study in the Directorate of Education in the Holy Province of Karbala
الباحث/ محمد علي نجم أ.م.د أحمد عبد الحسين الامارة
Mohammed Ali Najim Abdul Hussein Al-Imara Prof. Ahmed
جامعة الكوفة / كلية الادارة والاقتصاد جامعة الكوفة / كلية الادارة والاقتصاد
This study aims to address one of the most prominent problems faced by organizations that provide public services with multiple goals, represented by the failure to define the basic criteria indicating possible future changes due to the multiplicity and inconsistency of those standards. This, in turn, affects the formulation of plans and the introduction of appropriate development to decision strategies. This study, therefore, measures the relationship between the multi-criteria decision-making and the strategic performance management system.
The quantitative methodology has been adopted to analysis data collected by questionnaire from the staff of the General Directorate of Education in the Holy Karbala Governorate. The research’s sample was the central administrative leaders in the directorate’s office, which consists of (16) department. The researchers used a variety of statistical methods to analyze and process the data obtained from the measurement tool and by adopting computer-ready statistical programs to extract the results and comment on them, and among the most important of these programs (SPSS, SMART PLS).
The researchers reached a set of findings, and the most prominent of which is the existence of an association relationship and an impact between the multi-criteria decision-making and the strategic performance management system. The study, therefore, recommends, including understanding the factors that contribute to supporting multi-criteria decision-making, the reasons that influence such that decision. The predict in behaviours and motivations that enhance the strategic performance management system. Also, the decision makers should consider specific criteria that ensure the sustainability of public services.
Keywords: multi-criteria decision making, strategic performance management system.